Appointment reminder texts from the Scheduler
Send a whole day's appointment reminders by text from the Scheduler, in one click.
What reminders do
- Go out from the Scheduler through your connected Text Request or Rectangle Health account, so no one exports a list or copies a phone number.
- One click sends the day's reminders to every client on that day's schedule who has agreed to receive texts.
- Use reusable message templates, so the text is not retyped each time.
How do you remind clients about an upcoming appointment?
eKYROS sends appointment reminders by text from the Scheduler. A staff member clicks the bell icon at the top of a day, and eKYROS texts a reminder to every client on that day's schedule who has agreed to receive texts. It's one click for the whole day, not one message per client. Most centers send them the afternoon before or first thing that morning. Reminders use a template you write once and go out through your Text Request or Rectangle Health account. eKYROS doesn't send email reminders.
A texting account with Text Request or Rectangle Health
Texting in eKYROS runs through an account you set up with Text Request or Rectangle Health. Once it's connected, eKYROS sends three kinds of notification texts: appointment reminders, mobile form requests, and alerts when a new message is waiting in the client portal. None of these have an email version, so without a texting account eKYROS doesn't send reminders or portal alerts. eKYROS doesn't bill for texting. Your texting vendor invoices you directly, so ask them for current rates. Clients can still complete intake and consent forms on an iPad at your center or on their own phone with a QR code.
One click for the whole day
Reminders don't send on a timer. A staff member sends each day's reminders from the bell icon at the top of that day in the Scheduler.
Setting up the reminder template
Set up your message template
Write the reminder wording once, and every reminder goes out in your words.
Book the appointment
The reminder uses the mobile number on the client’s record, so nobody copies a phone number between systems.
Send the day's reminders
The day before, or that morning, click the bell icon at the top of the day. eKYROS texts everyone on that day's schedule who has agreed to receive texts.
Ask us to send one to your own phone on the call. Book a demo.
Reminders are sent by your staff, not on a timer.
Someone on your team clicks once a day to send that day's reminders. There's no automatic send and no email reminder.
What reminders include
- Reminder texts for a whole day, sent in one click from the Scheduler.
- Sent only to clients who have agreed to receive texts.
- Sent from the appointment scheduler.
- Reusable SMS text templates.
- Mobile form requests, for centers with a texting account.
See a reminder sent from the appointment book
Short call. We’ll walk you through reminder templates and send a real reminder text from the Scheduler so you can judge the wording.
Reminder questions
Answered the way we answer them on a demo call.
How do clients get reminded?
By text, from the eKYROS Scheduler. A staff member clicks the bell icon at the top of a day, and every client on that day's schedule who has agreed to receive texts gets a reminder. Texts go out through your Text Request or Rectangle Health account.
Can reminders be sent automatically?
No. A staff member sends them, one click for the whole day. Most centers do it the afternoon before or first thing that morning, as part of confirming the day.
Can we send email reminders?
No. eKYROS sends appointment reminders by text only, through Text Request or Rectangle Health. Without a texting account, the Scheduler doesn't send reminders.
Do we have to retype the message every time?
No. Set up a template once and reuse it.
How do reminder texts handle client information?
Reminder texts go out from the Scheduler through your center’s texting account, using a message your center writes. Your center decides what its texts say. Our team can walk through how reminder texts fit your center’s policies on your demo.
Can we text a client something other than a reminder?
Yes. Besides appointment reminders, eKYROS can text a client a mobile form request and an alert when a new message is waiting in the client portal. All three go out by text only; there's no email version. Conversations with clients happen in the portal.