Secure messaging and the client portal
Message clients through the client portal and share scans, clips, consent forms, and lab results they can view and download.
What the portal does
- Carries messages and conversations between staff and clients.
- Lets clients read and reply to messages from staff.
- Shares image scans, cine-loop clips, consent forms, documents, and lab results.
- Lets clients view and download what has been shared to their own device.
How do you message a client securely?
Staff send a message from the client’s record, and the client reads and replies inside the portal rather than over regular email or text, so protected health information stays inside a secure system.
The same portal handles document sharing. Image scans, cine-loop clips, consent forms, documents, and lab results can be shared to a client, and the client can view them and download them to their own device.
This gives a center a way to get an ultrasound image or a signed consent form to a client without emailing an attachment or handing over a printout. The portal runs in a mobile web browser, so clients do not install an application.
Sharing something and getting a reply
Share the message or the document
Send from the client’s record, so what you shared stays attached to the record.
The client opens the portal
In a mobile browser, with no application to install.
They read, reply, and download
Messages get a reply, and shared files can be downloaded to the client’s own device.
Ask to see the client side of it on the call. Book a demo.
What the portal includes
- Two-way messaging between staff and clients.
- Conversations, with clients able to read and reply.
- Document sharing covering image scans, cine-loop clips, consent forms, documents, and lab results.
- Clients view and download shared files to their own device.
- Runs in a mobile web browser, with no app installation.
See what a client sees in the portal
We will share a sample scan to a test client and open it on a phone.
Messaging questions
Answered the way we answer them on a demo call.
How do we message a client?
Through the eKYROS client portal. Staff send a message from eKYROS, and the client reads and replies inside the portal on her phone. Conversations stay with her record instead of in someone’s personal inbox or text thread.
Can clients reply?
Yes. Clients read and reply to messages from staff inside the portal.
What can we share?
Image scans, cine-loop clips, consent forms, documents, and lab results.
Can clients download what we share?
Yes, to their own device.
Does the client need to install an app?
No. The portal runs in a mobile web browser.
Can we send protected health information by regular email instead?
The portal exists so you do not have to. Regular email is not a secure channel for protected health information.
Do clients see their full chart?
No. They see what has been shared with them.