eKYROS + Text messaging
Texting in eKYROS runs through an account you set up with Text Request or Rectangle Health. Once it's connected, eKYROS sends three kinds of notification texts: appointment reminders, mobile form requests, and alerts when a new message is waiting in the client portal. None of these have an email version, so without a texting account eKYROS doesn't send reminders or portal alerts. eKYROS doesn't bill for texting. Your texting vendor invoices you directly, so ask them for current rates. Clients can still complete intake and consent forms on an iPad at your center or on their own phone with a QR code.
What texting does
Appointment reminders
Staff send each day's reminder texts from the Scheduler in one click, to clients who have agreed to receive texts.
Mobile form requests
A text can carry a link to an intake or consent form.
Portal message alerts
Clients get an alert when a new message is waiting in the client portal.
How the connection works
You sign up with Text Request or Rectangle Health, connect the account, and eKYROS sends the notification texts. A few things this does not do:
No two-way texting
Conversations with clients happen in the client portal, not by text.
Only two vendors
Text Request and Rectangle Health are the only texting services that work with eKYROS.
Not billed by eKYROS
Your texting vendor invoices you directly. Ask them for current rates.
No email version
Reminders, form requests, and portal alerts go out by text only.
Not automatic
Staff send each day's reminders from the Scheduler. They don't go out on a timer.
Text messaging questions
Which texting services work with eKYROS?
Text Request and Rectangle Health. No other texting vendors are supported.
Who bills us for texting?
Your texting vendor invoices you directly. eKYROS does not charge for texting. Ask the vendor for current rates.
Do we need texting to use mobile intake?
No. Clients can complete intake and consent forms on an iPad at your center or on their own phone with a QR code.
Can these go out by email instead?
No. Appointment reminders, mobile form requests, and portal message alerts are sent by text only. Without a texting account, eKYROS doesn't send reminders or portal alerts.
See how texting works on a demo
Thirty minutes, on your data or ours.