Questions centers ask us
How does eKYROS help with HIPAA?+
eKYROS is designed to help your center meet its HIPAA requirements. It includes HIPAA-related technical safeguards, such as encryption, unique user IDs, and audit controls, that help customers meet certain HIPAA security requirements. Each center decides whether HIPAA applies to it and whether it meets the requirements. Bring your questions about your center’s policies to a demo, and our team will walk through how eKYROS fits them.
Is a BAA available?+
Yes. A BAA is available upon request.
How is client data protected?+
eKYROS includes HIPAA-related technical safeguards, such as encryption, unique user IDs, and audit controls, that help customers meet certain HIPAA security requirements. Access is role-based, so each person sees only what their role requires. Our team can walk through the details on your demo.
We are on another system. How hard is it to move?+
It's a guided move, not a project you run alone. Centers move to eKYROS from other pregnancy center software regularly. We bring your existing client data across, set up your services and appointment types, train your staff and volunteers, and stay with you through the first weeks. Migration carries a one-time fee that we quote on your demo.
How do centers report to Care Net from eKYROS?+
In one click. Services and outcomes are captured as part of the visit, so affiliate reporting comes from data you already recorded rather than a separate tally. eKYROS produces reports in the format Care Net asks for, and you can drill down from any number to the records behind it before you send it.
What is PlusLink, and do we need it?+
PlusLink is the referral network that lets national and regional helplines book appointments into your schedule. Its scheduling is built into eKYROS and included on every plan: you set the times you want to make available, and each referred appointment waits in your Scheduler for staff to accept. You don't have to use it, but it's how Option Line, Options United and Infinite Worth reach your center. More about PlusLink.
Our staff and volunteers are not technical. Will they manage?+
Yes. The daily work is a short list of screens: schedule, check in, chart, follow up. Every plan includes onboarding training for staff and volunteers before you go live. After that, support is a phone call or email away, and help articles are built into eKYROS.
Where do we log in?+
Use Log In in the header, or the eKYROS login link in the footer. Your username and password haven't changed. If you have the old login page bookmarked, it will bring you here. If you can't get in, email support@ekyros.com.