eKYROS + Options United
Options United is a nationwide marketing and call center service that helps route clients to nearby centers. Helpline consultants book appointments directly into a center's calendar, and clients can book on the center's website.
The referral arrives as an appointment
Routed to the nearest center
Clients reach a center near them at the moment they are ready.
In the scheduler, not an inbox
Appointments arrive in eKYROS where the front desk already works.
Accepted, not re-entered
Staff accept the appointment into the center schedule rather than rebuilding it.
How the connection works
Appointments created by Options United appear in the eKYROS scheduler for the center to accept.
Books into your availability
Bookings use the availability you set in eKYROS, and each one waits in your Scheduler for staff to accept.
Arrives in eKYROS
The appointment appears in the scheduler rather than as a message to transcribe.
Accepted by the center
Staff accept the appointment into the center schedule when they open.
Options United questions
Do Options United appointments come into our schedule?
Yes. They appear in the eKYROS scheduler and can be accepted into the center schedule.
How do bookings use our availability?
Bookings use the availability you set in eKYROS, and each one waits in your Scheduler for staff to accept.
See a referred appointment arrive
Thirty minutes, on your data or ours.